Shipping Policy

Please keep in mind shipping times may be extended due to COVID19

Packages that are returned to Ville 9 due to an incomplete or incorrectly supplied address, customers will be responsible for any new shipping costs associated with resending the package.

The standard shipping is Priority Mail via USPS, 2-3 days delivery (including Saturdays) from the date that it is shipped out, not from the date that the order is placed. Every package will have a tracking number. Once the payment is accepted you will receive an e-mail confirmation of your order. Once your item(s) is shipped, you will be notified by e-mail with your tracking number.

A lot of times your order may ship after 1-3 business days upon ordering; however, depending on the volume of orders, please allow 5-7 business days to process your order.

Please note that Ville9.com is NOT, under any circumstance, responsible for packages lost/damaged in transit, incorrectly supplied addresses, unclaimed/refused packages, or lost/stolen packages marked "Delivered" by USPS. If your package falls under any of these categories, please contact USPS directly to file a claim at 800-275-8777.